Refund policy
Return Policy
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when received—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at jppcalls@gmail.com. Returns must be sent to the following address:
Ketotie 3b, 90440 Kempele, Finland.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at jppcalls@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to assess the issue and make it right.
Exceptions / Non-Returnable Items
Some types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and hygiene products (such as cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have and make a separate purchase for the new one once the return is accepted.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided that the above return conditions are met. The item must be in the same condition as when received—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at jppcalls@gmail.com.
